Legal
Privacy Policy
This Privacy Policy explains how Matka USA may collect, use, store, and share information when you use the website, player account, applications, support channels, purchases, and related services.
Information We May Collect
- Account and contact information such as name, email address, phone number, and account identifiers.
- Technical information such as IP address, browser type, device information, operating system, app version, logs, and security events.
- Usage information about how you interact with the website, application, account, and enabled features.
- Purchase, payment, wallet, order, and transaction records where those services are used.
- Messages and information you submit to customer support or through forms.
- Identity, age, location, or compliance information where verification is required by law or service policy.
- Cookie, analytics, attribution, and similar data where those technologies are enabled.
How We May Use Information
- Provide, operate, maintain, and improve the website, applications, accounts, and services.
- Authenticate users, protect accounts, prevent abuse, investigate fraud, and maintain security.
- Process purchases, wallet activity, service requests, and related records.
- Provide customer support and respond to questions or complaints.
- Communicate important service, security, account, or policy updates.
- Comply with applicable legal, regulatory, tax, accounting, identity-verification, or recordkeeping obligations.
- Measure service performance and understand usage where analytics are enabled.
Cookies and Similar Technologies
We may use essential cookies and similar technologies to keep the service secure, remember preferences, maintain sessions, and support enabled analytics or performance features. Browser controls may allow you to limit non-essential cookies.
How Information May Be Shared
- Service providers that support hosting, infrastructure, communications, analytics, security, support, or payments.
- Professional advisers, auditors, insurers, or compliance providers where reasonably necessary.
- Authorities or other parties when disclosure is required by law, legal process, or a valid regulatory request.
- A successor or related party in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.
- Other parties when you direct us to share information or provide valid consent.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide the service, resolve disputes, maintain security and transaction records, and satisfy legal or compliance obligations. Retention periods may vary by data type and jurisdiction.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system or transmission method can be guaranteed to be completely secure.
Your Choices and Rights
Depending on applicable law, you may have rights to request access, correction, deletion, portability, restriction, or objection regarding certain personal information. You may also be able to withdraw consent where processing is based on consent.
Children and Minors
The service is not intended for users below the minimum legal age required for the applicable service or jurisdiction. We do not knowingly authorize minors to create or use restricted accounts.
International Processing
Information may be processed in countries where Matka USA or its service providers operate. Where required, appropriate safeguards may be used for cross-border transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version published on this page applies from its posted or updated date.
Contact
For privacy questions or requests, contact support@matkajhatka.com.