Legal

User Data Deletion

You may request deletion of your Matka USA account and associated personal information, subject to identity verification and any information we must retain for legal, security, fraud-prevention, transaction, or compliance reasons.

Matka USA is for eligible users only. Availability may depend on legal age, location, identity verification, KYC/AML requirements, responsible gaming controls, and applicable law.
These are general website policies. Additional product, payment, promotion, or jurisdiction-specific terms may apply where disclosed or required by law.

How to Request Deletion

Send an email to support@matkajhatka.com from the email address associated with your account and use the subject “User Data Deletion Request.” Include enough information to identify the account, but do not send passwords or full payment-card details.


Identity Verification

Before acting on a deletion request, we may ask for reasonable information to verify that the requester is the account owner or an authorized representative. This helps prevent unauthorized deletion or account takeover.


What We Will Review for Deletion

  • Account profile and contact information that is no longer required.
  • Support information that is not subject to an ongoing dispute, security need, or legal retention requirement.
  • Device, usage, or application records that can reasonably be deleted or anonymized.
  • Marketing or optional communications preferences and related records where applicable.

Information We May Need to Keep

Some records may be retained where reasonably necessary or legally required, including transaction, payment, tax, accounting, fraud-prevention, security, dispute, identity-verification, self-exclusion, or regulatory records. Retained information remains subject to applicable privacy and security requirements.


Effect on Your Account

Deleting an account may permanently remove access to account history, settings, digital entitlements, support history, and other service data that is not required to be retained. Deletion may not be reversible once completed.


Processing Time

We will handle verified deletion requests within the period required by applicable law. Complex requests or legally required retention may take longer, in which case we may provide additional information where required.


Backups and Technical Copies

Residual copies may remain temporarily in secure backups or logs until they are overwritten or expire under normal retention schedules. They are not intended to be restored for ordinary service use after a valid deletion request is completed.


Questions

For questions about account or personal-data deletion, contact support@matkajhatka.com.